Management Approach
The company aims to operate in the rubber industry in a way that creates value for every community where its facilities are located, encompassing economic value, improved quality of life for people in society, and a healthy environment within the community. To achieve this, it has established the 4Ds strategy: "D (Good) Society," which promotes development and participation from everyone in the workplace and in the local community, ensuring safety and well-being for all.
Further information on the Social Responsibility Policy can be found at www.nerubber.com or by scanning the QR Code.
Process for Managing Impact and Creating Value for the Community
Monitoring and Evaluating Performance
The company places great importance on monitoring and evaluating the various projects undertaken to utilize the gathered data for developing and improving initiatives that genuinely meet the community's needs. The Sustainability Development department and the community engagement working group have been assigned to conduct community satisfaction surveys through interviews and questionnaires. Surveys are conducted following the completion of projects to assess their effectiveness and identify areas for improvement, as well as to evaluate which projects received positive feedback or created significant social impacts warranting continuation in the future. The surveys are conducted by the community engagement working group using various methods, such as interviews and online questionnaires that can be easily accessed via QR codes. The questionnaires utilize a 5-point rating scale for evaluation and include open-ended questions for respondents to provide additional comments.
The survey results indicated that participants in the company’s activities rated their satisfaction with the various projects at an average of 86.33%, exceeding the community project satisfaction target set at a minimum of 80%. Participants also expressed a desire for the company to continue its projects to monitor changes within the community, particularly regarding healthcare for vulnerable groups in the community.
Investments and Expenses for Community and Social Development
In 2024, the company implemented a total of seven main community development and engagement projects, along with nine activities, within the target community area encompassing a radius of 10 kilometers (including 8 sub-districts, 43 villages, 24 schools, and 37 temples), with a total population of 58,883 people. A total of 24,931 participants from the community took part in these activities, representing 42.34% of the target group.
The company allocated a budget of 5.5 million THB for community development projects and social investments throughout 2024.
Management of Community Complaints
The company places great importance on managing the impacts on the community and the environment resulting from its business operations, whether these activities are conducted by the company itself or by its contractors. To facilitate community and other stakeholders' feedback and complaints, the company has established a complaints channel and a complaint management process following the environmental procedures (QP-ENV-001). This allows the community and stakeholders to express their opinions and raise various issues directly. The company has defined a clear procedure for managing complaints that encompasses receiving the complaint, evaluating it for corrective actions, conducting meetings, summarizing solutions, and providing feedback to the individuals or organizations that lodged the complaints, along with appropriately and fairly remedying those affected.
The main goals and notable outcomes of the initiatives focused on Creating Value for Communities and Society are summarized in the table below.
